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Is Your Provider Delivering What You Bought? – Part 2

In part one of this two-part series, we highlighted some areas where your trusted ICT vendors might not be delivering everything you thought you bought.  On this part-two of the podcast series, we offer up some guidance on what enterprises can do to get what you paid for. Listen to […]

Is Your Provider Delivering What You Think You Bought? – Part 1

Companies spend a lot of time planning and implementing cost effective, resilient technical solutions and programs to support their business needs.  But how do you guarantee what you’re paying for, with an increasingly limited IT budget, is actually being delivered by your service providers?  And what do you do if […]

Enterprises Depend on UC More Than Ever – Part 1

Companies are increasingly re-evaluating their Unified Communications (UC) solutions, because as The Wall Street Journal recently highlighted, during the COVID-19 pandemic enterprise UC solutions are supporting the physical and emotional health of many companies.  This new dependency on UC has also revealed several issues and, perhaps, opportunities with enterprise communications […]

CenturyLink Becomes Lumen

CenturyLink, a Tier 1 ISP and a major provider of network services to enterprise customers, has changed its name to “Lumen”. After sorting through many of the PR and marketing announcements, it’s pretty clear that this is a rebranding and renaming strategy, at least for right now. It is possible […]

CenturyLink Causes a Massive Internet Outage

On Sunday, August 30, there was a massive, half-day network outage that interrupted service across the US.  The latest news reports indicate that there was an astonishing 3.5% drop in global internet traffic during the down time incident which appears to have been caused by CenturyLink, one of the world’s […]