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Category: Articles

7 reasons IT services deals fail – and how to resolve disputes

In the world of IT and telecom services, deals occasionally break down.  When this happens, the customer-supplier relationship is sorely strained.  Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction.  This article highlights common causes of […]

TMI: Tech Companies’ Insatiable Appetites for Data, and How Enterprises Can Avoid Over-Sharing

In the past few months, we’ve witnessed a torrent of revelations about tech companies’ collection and sharing of user information. Every link in the chain is culpable: device manufacturers, wireless carriers, app developers, social media platforms, and data brokers and analytics firms. From mobile carriers selling access to users’ real-time […]

The California Consumer Privacy Act of 2018 (“CCPA”) and How It Affects Your Service Provider Agreements – A Beginner’s Guide

It’s long been known that U.S. regulation of enterprises’ handling of personal information (PI) they collect is – except for specialized circumstances – light-handed.  To be sure, some specialized requirements exist.  Health information is subject to specific regulation under the Health Information Portability and Accountability Act (HIPAA); financial institutions have […]

3 Steps to Take Before Deploying SD-WAN

Read the fine print in your current WAN contracts first to choose the most cost-effective SD-WAN option. As enterprises develop network strategies and technical roadmaps, one hot technology that will be on their radar is SD-WAN, a significant transformational solution in networking and a major change  from the MPLS status […]

Ten Things to Watch for in 2019

In 2019 enterprises will see technology innovations, face regulatory and legal changes, and grapple with how vendors support the services they provide.  In “The Ten Things to Watch for in 2019,” LB3’s Laura McDonald and Kevin DiLallo, along with TC2’s Joe Schmidt, offer what they envisage will be important technical, legal, and operational […]