Skip to Content

Category: Articles

Contract Guardrails to Prevent AI Mishaps

*This piece was not written by, or with the help of, AI! ICT service providers, like most other companies, are increasingly using Artificial Intelligence to drive efficiencies and savings in their back-office operations and their provision of services to customers.  While increased efficiencies and savings are, of course, beneficial for […]

Predictions & Hot Topics for 2024

Each year we identify trends and share predictions in the ICT market and how we think they will impact enterprises in the new year.   Drawing on the many years of experience of our TC2 and LB3 colleagues, we present (with no AI-generated assistance) our top ten list of predictions and […]

Carriers vs. aggregators: How to select the optimal mix of network transport providers

Enabled by SD-WAN, internet-first networking strategies are now the order of the day for wide-area connectivity and have been for some time. While MPLS used to be the de facto choice for enterprise-grade network transport, companies today are using internet-based transport technologies such as dedicated internet access, business broadband, cellular broadband as well […]

How to Navigate the Co-management Conundrum in MSP Engagements

For IT and communications services, how you set up your outsourced management and service delivery arrangements with your chosen managed service (MSP) partner is pivotal to securing and maximizing the benefits of outsourcing.  This includes the smoothness of any transformation from in-house support or, thereafter, the transition from one MSP […]

What to Expect in 2023

LB3 and TC2 have compiled a list of ICT topics that we believe will have a significant impact on enterprise customers in 2023.  We will explore the following areas in greater detail on our Staying Connected podcast series, with episodes dedicated to each topic. We hope you will tune in.  1.  […]