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7 reasons IT services deals fail – and how to resolve disputes

In the world of IT and telecom services, deals occasionally break down.  When this happens, the customer-supplier relationship is sorely strained.  Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction.  This article highlights common causes of […]

TMI: Tech Companies’ Insatiable Appetites for Data, and How Enterprises Can Avoid Over-Sharing

In the past few months, we’ve witnessed a torrent of revelations about tech companies’ collection and sharing of user information. Every link in the chain is culpable: device manufacturers, wireless carriers, app developers, social media platforms, and data brokers and analytics firms. From mobile carriers selling access to users’ real-time […]

The California Consumer Privacy Act of 2018 (“CCPA”) and How It Affects Your Service Provider Agreements – A Beginner’s Guide

It’s long been known that U.S. regulation of enterprises’ handling of personal information (PI) they collect is – except for specialized circumstances – light-handed.  To be sure, some specialized requirements exist.  Health information is subject to specific regulation under the Health Information Portability and Accountability Act (HIPAA); financial institutions have […]

Promoting Development of Communications

Communications infrastructure refers to the underlying public and private property that is needed to create a communications network … things like cell towers, land on which to build towers, rooftops, and even local rights-of-way. Knowing how to navigate the legal and regulatory environment could help enterprises realize faster – and […]