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Optimizing the End-User Experience – part 2

In part two of our podcast about optimizing the end-user experience, we take a look at the possible tools, technologies, and services that are now available to this end.  In particular, we examine the use of Cloud-Exchange service providers and Infrastructure Management solutions in the enterprise. Listen to this 8 […]

Commission Sides with SIP Trunk and VOIP Users on 911 Fees

In a victory for enterprise users that rely on SIP trunking and other VOIP services, on October 30, 2019, the FCC released a Declaratory Ruling stating that states and municipalities “cannot charge the same class of subscribers total 911 fees that are higher for VoIP services than for traditional telecommunications […]

IoT – The Interdependence of (Numerous) Transactions

IoT, or the Internet of Things, is an ecosystem of sensors, monitors, and smart devices that collect and share data wirelessly, without human intervention.  But IoT could also be an acronym for the Interdependence of Transactions because the IoT ecosystem involves numerous individual components that have to work together. Listen […]

The European Electronic Communications Code May Benefit You

I.  Introduction Since the European Electronic Communications Code (EECC) was released in December 2018, many in the industry have described its effects on providers of EU telecoms and communications related OTT services. None have analyzed the EECC’s impact on large business end-users of those services and how they can benefit […]

The State of Play of IT Outsourcing and Managed Services

An important question IT organizations have to ask when evaluating their network and ICT needs is – Should I outsource or am I better off doing it in-house?  Like so many questions with technology, the answer is … it depends. Listen to this 9 minute podcast as TC2 Managing Director […]

Optimizing the End-User Experience – part 1

With the rapid proliferation of cloud-based apps and use of cloud-based SaaS and UC solutions, optimizing the end-user experience in your enterprise can be a significant challenge. Corporate users expect the same fast and reliable experience every time they access company resources, regardless of where they are or how they […]