Skip to Content
October 10, 2025
July 29, 2026
August 4, 2026
August 6, 2026
Sourcing CCaaS and UCaaS can appear straightforward, that is until the proposals arrive. If customers don’t force comparability early, the decision can turn into a contest of narratives instead of a rigorous evaluation of cost, scope, accountability and operating risk. In this 11-minute episode of Staying Connected, Tony Mangino is joined by […]
A polished report, monthly invoice or TEM dashboard doesn’t necessarily give customers a baseline they can trust. In complex technology environments, contracts, invoices, inventories and ownership records often drift apart as services change, sites move and suppliers bill differently. When the baseline is wrong, strategy, sourcing decisions, savings targets, and […]
A rate review is more than a routine supplier meeting. Done poorly, it can produce a modest price reduction while giving the supplier more term, more commitment and better control over the next negotiation. Customers need to understand the baseline, market position, service mix and strategic roadmap before trading flexibility […]
A network transformation roadmap can look robust on a slide, but if enterprise customers go to market before all the details, steps and sequencing are clear, the sourcing process can quickly expose gaps in the baseline, stakeholder alignment, contract timing and migration readiness. In this 8-minute episode of Staying Connected, […]
A renewal date is not a strategy, it’s a deadline. But in many enterprise technology environments, contract expirations, supplier proposals and budget cycles start driving decisions that should be tied to a larger strategic roadmap. When that happens, customers lose leverage, accept unfavorable contract extensions or lock in terms that […]
Enterprise SaaS deals are moving to cloud marketplaces—and resellers are often in the driver’s seat. But what looks like a fast, seamless purchase can quickly turn into a legal maze, with three sets of terms and hidden risks around pricing, support, data protection, liability, and termination. In this 10-minute episode […]
October 10, 2025
July 29, 2026
August 4, 2026
August 6, 2026
