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Year End Review and Predictions for 2008

No Jitter (www.nojitter.com) Hank Levine and Jim Blaszak We believe that average enterprise customers did not do as well in telecom procurements in 2007 as in previous years. Our assessment is based on our observation of carrier conduct in procurements and regulatory decisions. And 2008 only promises to further separate […]

Wireless Carriers To Enterprise Customers: “We Never Promised You A Rose Garden”

What’ll it take to get a better deal? Business Communications Review Hank Levine, Jim Blaszak & Kevin DiLallo For all the convenience that wireless services have brought to enterprises, wireless carriers have shown disappointingly little interest in innovative products, services, or pricing models. Instead, the industry has focused on value-added […]

Comparing Apples To Marshmallows And Other Tales Of MPLS

How do you evaluate bids when products are almost designed not to be comparable? Business Communications Review Hank Levine, Jim Blaszak, Ben Fox & David Lee The focus of Customers’ Corner is typically commerce and policy – carrier contract machinations, or key regulatory issues that affect the user bottom line. […]

The Deadly Sins of Carrier Billing and Dispute Resolution

The process is grotesquely one-sided, but there are a few measures you can take to even things up Business Communications Review Hank Levine and Jim Blaszak In July we wrote about the seven deadly sins of carrier pricing and commitment terms. This month we thought we’d mix metaphors and take […]

How The BOCs Work Washington And Why It Matters

Lobbying has always been one of the telcos’ core competencies. They’re looking to build on past successes Business Communications Review Hank Levine and Jim Blaszak Enterprise user IT/telecom executives understand networks and technology, but they often don’t appreciate the influence of government oversight on the availability and prices of services. […]