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Regulatory Fees – the Mysterious Telecom Budget Buster

Chances are you don’t spend much time and effort assessing the impact that regulatory fees have on your telecom budget. Even sophisticated buyers of telecom services have a difficult time understanding what regulatory fees are – Federal Regulatory Fee? Carrier Cost Recovery? Telecommunications Relay Service? – and most believe there’s […]

Don’t Ignore AT&T’s Latest Business Service Guide Update!

No Jitter.   Read your July 17 AT&T email (“AT&T Business Service Guide – Subscription Notification of Change”) to discover how the carrier treats new network and data security responsibilities. Keeping up with changes to online terms that the big guys – AT&T, Verizon, and CenturyLink – make is a must. […]

Why Enterprises Can’t Ignore the Net Neutrality Debate

Net Neutrality is about how internet service providers (“ISPs”) located in the United States control access to their subscribers and (understandably) want rules that will let them monetize that control. Many enterprises think this is strictly a consumer issue, where customers of Netflix or Amazon would have a very different […]

What Enterprise Customers Need to Know about Avaya’s Bankruptcy

Avaya, a key supplier of network infrastructure, maintenance/support, and contact center software for large enterprise customers, declared bankruptcy on January 19, 2017. Enterprise customers that rely upon Avaya for mission critical products, services, and support are understandably concerned about what the bankruptcy filing means for Avaya’s future and the impact […]