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Will Power Be the Next Big Issue in Communications and Network Reliability?

Are public networks as reliable as they should be–and whose responsibility is it to improve the situation? No Jitter (www.nojitter.com) Justin Castillo & Jeffrey Sheldon A series of recent natural disasters have raised questions about whether communications networks are as reliable as they should be. Usually, such discussions involve a […]

Minimizing the Pain of Forced Service Migrations

CCMI White Paper Hank Levine The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users. The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression, and Acceptance – […]

What Enterprises Can Learn from the Consumer Backlash Against Instagram

This is a “teachable moment” for enterprises regarding the dangers of online terms. No Jitter (www.nojitter.com) Justin Castillo Instagram, the popular photo-sharing social media site, recently ignited a firestorm of protest from consumers during its short-lived attempt to revise its terms of service to allow it to “monetize” (if not […]