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Sustainability Requirements in your Network Service RFP?

The commitment to sustainability initiatives, such as net-zero emissions targets and renewable energy consumption measures, is moving from the corporate boardroom into the decision-making process for selecting strategic ICT service suppliers. In this 8-minute podcast, TC2 Director Tony Mangino joins LB3 Partner Deb Boehling to discuss the challenges of quantifying […]

Are Your Cisco Negotiations Becoming Increasingly Challenging?

As Cisco has grown from a network device OEM to a multifaceted software supplier across networking, UC, security services, observability tools, and a plethora of other products, enterprises’ relationships with Cisco have become correspondingly complex.  Add to this, a deep-rooted pattern at Cisco of targeting price increases, and any negotiation […]

The Evolving Landscape for CCaaS Services in 2025

In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings with effective AI use cases.  […]

Controlling Chaos – Expanding Beyond Traditional TEM

The complexity and number of ICT-related invoices continue to increase exponentially. Enterprises are migrating to multi-platform, multi-vendor services, and cloud-based solutions with unclear or unchecked rates. In this 9-minute episode of Staying Connected, Theresa Knutson and Frank Zagrodnik join Tony Mangino to discuss the evolving landscape of TEM services and […]

Can Network-as-a-Service (NaaS) Be What You Want it to Be?

In this 7-minute episode of Staying Connected, Ben Fox joins Tony Mangino to demystify NaaS and related “as-a-service,” utility-based, network service and pricing models.  They discuss the confusing marketing suppliers use for NaaS, what customers want from a true NaaS proposition, and the reality of translating network infrastructure into utility-based […]