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October 10, 2025
February 4, 2026
February 13, 2026
February 18, 2026
Against the backdrop of the ongoing struggle with the Verizon outsourcing to HCL, enterprise customers are being forced to rethink their supplier support models and partners. In this 7-minute podcast, Theresa Knutson and Brent Knight from TC2 join Tony Mangino to discuss what customers can actually do to manage, escalate, and potentially fix support issues with their strategic […]
Verizon recently notified its customers that it was sunsetting certain legacy voice services beginning on November 1, 2025. In this 5-minute podcast, TC2’s Theresa Knutson joins Tony Mangino to explain the significant cost increases that are now hitting customer invoices in advance of the anticipated sunset date. If you would […]
It’s been over two years now since Verizon and HCL announced their strategic partnership, which included Verizon retaining its sales function, solutioning, and customer acquisitions, and HCL taking over Verizon’s post-sale implementations and ongoing customer support. In this 9-minute podcast, Theresa Knutson and Brent Knight from TC2 join Tony Mangino […]
Taxes, fees, and government surcharges on enterprise wireless services are at a record high, comprising upwards of 30% of the average taxable portion of a typical monthly bill. In this 8-minute podcast, Frank Zagrodnik and Tony Mangino from TC2 do a deep dive on the fine print of your wireless […]
If your organization still has legacy Verizon voice, non-IP IVR, or access services in your inventory, changes are coming — and they’re coming on a fixed timetable. Verizon has put out formal notice that these services are being retired, and customers need to move to alternatives well before the withdrawal […]
Regulatory pressure related to ESG (Environmental, Social, and Governance) is growing. While federal ESG rules in the U.S. remain fragmented, states like California are pushing forward with tough climate disclosure laws. Meanwhile, the EU is advancing sweeping directives like CSRD and CS3D, imposing new reporting and due diligence requirements across […]
October 10, 2025
February 4, 2026
February 13, 2026
February 18, 2026
