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June 17, 2024
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A profound difference in the construct of service level agreements (SLAs) between managed services and outsourcing deals and network transport SLAs is that SLAs are more custom to a particular contract or customer. Knowing what to measure and how to measure it, however, can be challenging. In this 10 minute […]
Wide Area Network service levels are critically important for helping keep an enterprise’s network humming. Unfortunately, SLAs are not always well understood. The key point of SLAs is to cover all services, end-to-end, and for the supplier and enterprise to have a clear understanding of who is accountable for the […]
When buying technology or ICT services, issuing an RFP to qualified suppliers is a great way to help frame out requirements and then do a fair, apples to apples comparison of the proposals you receive. Astute companies also use RFP processes to identify and deliver innovation in IT services and […]
Do enterprises still use POTS lines? Well, the ILECs appear to be asking the same question, because there is a disturbing trend taking place with ILEC pricing. For example, one well-known ILEC recently raised its list rate for POTS services by a whopping 50%. Listen to this 9 minute podcast […]
At some point most companies that use IT services must go through a transition from one supplier to another. This need to change suppliers could be driven by any number of reasons and can be a daunting effort and a process that must be carefully managed. In this 12 minute […]
Along with our colleagues at TechCaliber, we have always advocated for using a lifecycle approach for ICT contracts, and as technologies and suppliers have changed over the years, this approach continues to work and deliver huge benefit for enterprises. But what is this lifecycle approach? Listen to this 7 minute […]
June 17, 2024
June 19, 2024
July 2, 2024
July 17, 2024
