Skip to Content
March 14, 2024
April 4, 2024
April 8, 2024
April 18, 2024
No Jitter (www.nojitter.com) Ben Fox & Kevin DiLallo All four national U.S. wireless network operators are now offering services branded as “4G.” As exasperating as it is to purists, marketing departments couldn’t give a hoot that none of these services actually fulfills the ITU’s data rate requirements for 4G. 4G […]
For many enterprises, procurements are an exercise in “filling in the blanks.” It doesn’t really matter what the customer is buying-office supplies, soap, ergonomic chairs-a procurement is just a matter of taking the customer’s boilerplate documentation, specifying the price, type and quantity of the applicable goods or services and-voilá!-there’s the […]
The vendors’ Terms of Service, Service Guides/Publications/Schedules are drafted by the vendors’ lawyers with no customer input, and they are rarely read by customers. Not surprisingly, they are grotesquely one-sided. You want examples? The vendors demand that you pay within thirty days of bill date; they never say that they’ll […]
Contrary to what the providers tell you, the correlation between commitment and great prices is a lot lower than the correlation between leverage and great prices. The provider sales teams get compensated in part on the basis of the commitments they secure. Commitments (unlike actual spend) are “bankable,” and a […]
You wouldn’t give an entire large enterprise network to a carrier with $1-2 billion in annual sales, but you could certainly give such a carrier a lot of business. The carriers in this category include tw telecom, PaeTec, XO, Level 3 and Global Crossing. They have issues-Global Crossing famously mistreated […]
If you ask a provider for a rate review or benchmarking clause you’ll get one. But the provider versions are worthless-what we call “we’ll talk” clauses. These don’t give you a right to money; they give you the right to a conversation. Under a real rate review clause, both sides […]
March 14, 2024
April 4, 2024
April 8, 2024
April 18, 2024
