How Do You Know What Your TEM Doesn’t Know?
Relying on telecom expense management without any kind of backstop could result in missed savings and optimization opportunities.
An employee of a large enterprise customer recently explained that his company no longer audits its telecom agreement because they have telecom expense management (“TEM”) software/services, and TEM “catches everything.” This company is not alone: for many customers, TEM is now the only line of defense against billing errors and overcharges.
But how do you know how well your TEM is doing its job? How certain are you that it’s not overlooking something important? In short, how do you know what your TEM doesn’t know?
Unfortunately, the answer for most enterprises is “we don’t.”