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Ofcom, the UK’s communications regulator, has recognized that the market for mobile termination charges for bulk messaging isn’t working. With significant market power, some providers have increased these charges by 70% since 2021 and there’s no end in sight. On January 28th, Ofcom proposed a price cap on mobile termination […]
Non-FCC mandated surcharges on ICT services have increased threefold over the last ten years, and AT&T’s recent increase in its Property Tax Surcharge is just the latest installment. In this 7-minute podcast, Deb Boehling, a partner at LB3, joins Tony Mangino to unpack the surcharge regimes and discuss what […]
ERP systems have been around for many years, but there is now significant focus on modernizing ERP systems by shifting them to the cloud. In this 8-minute podcast, Marc Lindsey, a partner at LB3, joins Tony Mangino to discuss the risks and opportunities companies face when transacting for and adopting […]
At TC2 we continue to see IT outsourcing as an important and growing space for enterprise customers. Recent engagements confirm the shift away from “factory” style managed services toward dedicated staffing models as well as the evolution of IT tooling approaches and the rise of the experience level agreement (XLA). […]
What do all the telcos including AT&T, Lumen and Verizon have in common? That’s right, they all rely on service guides and online terms. Not to be outdone, you’ll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on. In this […]
The latest Market Guide for Telecom Expense Management Services from Gartner is out and includes market trends and customer feedback on the major providers in the Telecom Expense Management (“TEM”) services space. In this 12-minute podcast, Theresa Knutson and Julie Gardner join Tony Mangino to discuss the latest from Gartner […]
