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March 20, 2025
April 3, 2025
April 4, 2025
What do all the telcos including AT&T, Lumen and Verizon have in common? That’s right, they all rely on service guides and online terms. Not to be outdone, you’ll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on. In this […]
The latest Market Guide for Telecom Expense Management Services from Gartner is out and includes market trends and customer feedback on the major providers in the Telecom Expense Management (“TEM”) services space. In this 12-minute podcast, Theresa Knutson and Julie Gardner join Tony Mangino to discuss the latest from Gartner […]
The rapid pace of technology change coupled with a corresponding shift in the supplier landscape is driving the need for a fresh look at how to leverage RFPs to achieve improved ROI. In this 9-minute podcast, Larry York joins Tony Mangino to discuss this new sourcing paradigm and how to […]
Contact Center as a Service (or CCaaS) solutions are evolving in step with developments in the AI space. AI is impacting both the pricing construct and contractual framework for CCaaS solutions. In this 10-minute podcast, Laura MacDonald and Julie Gardner join Tony Mangino to share key insights into developing […]
On September 30th, T-Mobile and the FCC reached a settlement that includes over $30 million in penalties and mandatory cybersecurity spending resulting from significant data breaches in 2021, 2022, and 2023. In this 8-minute podcast, Steve Rosen joins Tony Mangino to discuss the recent T-Mobile Consent Decree and a similar […]
Broadband technologies are at the heart of the transformation of the enterprise WAN. Wired broadband, Fixed Wireless Access (FWA) and Non-Terrestrial Networks (or satellite) are now being leveraged as a strategic WAN connectivity solution in enterprise networks, globally. In this 10-minute podcast, David Lee and Brent Knight join Tony Mangino […]
March 20, 2025
April 3, 2025
April 4, 2025
