Skip to Content

Category: Podcasts

Achieving Meaningful WAN Service Levels

Wide Area Network service levels are critically important for helping keep an enterprise’s network humming.  Unfortunately, SLAs are not always well understood.  The key point of SLAs is to cover all services, end-to-end, and for the supplier and enterprise to have a clear understanding of who is accountable for the […]

Using RFPs to Deliver Innovation

When buying technology or ICT services, issuing an RFP to qualified suppliers is a great way to help frame out requirements and then do a fair, apples to apples comparison of the proposals you receive.  Astute companies also use RFP processes to identify and deliver innovation in IT services and […]

Look Out for the Rising Costs of ILEC Local Services

Do enterprises still use POTS lines?  Well, the ILECs appear to be asking the same question, because there is a disturbing trend taking place with ILEC pricing.  For example, one well-known ILEC recently raised its list rate for POTS services by a whopping 50%. Listen to this 9 minute podcast […]

Navigating a Smooth Supplier Exit

At some point most companies that use IT services must go through a transition from one supplier to another.  This need to change suppliers could be driven by any number of reasons and can be a daunting effort and a process that must be carefully managed.  In this 12 minute […]

A Regular Strategic Review of your ICT Contracts is Essential

Along with our colleagues at TechCaliber, we have always advocated for using a lifecycle approach for ICT contracts, and as technologies and suppliers have changed over the years, this approach continues to work and deliver huge benefit for enterprises.  But what is this lifecycle approach?  Listen to this 7 minute […]

What Makes a Good Negotiator?

If you’re a savvy buyer of technology, you know that it’s seldom that you just accept the terms of a deal that your vendor offers … you negotiate it.  Negotiations often focus on price, but there are any number of commercial arrangements and service terms that can be improved through […]