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As Cisco has grown from a network device OEM to a multifaceted software supplier across networking, UC, security services, observability tools, and a plethora of other products, enterprises’ relationships with Cisco have become correspondingly complex. Add to this, a deep-rooted pattern at Cisco of targeting price increases, and any negotiation […]
In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings with effective AI use cases. […]
Big changes in Washington have created big changes in the regulatory environment for ICT services—which may have an impact on the ICT products and services that enterprise customers buy to run their businesses and, importantly, how much they must pay for them. What are the impacts of big, proposed tariffs […]
The complexity and number of ICT-related invoices continue to increase exponentially. Enterprises are migrating to multi-platform, multi-vendor services, and cloud-based solutions with unclear or unchecked rates. In this 9-minute episode of Staying Connected, Theresa Knutson and Frank Zagrodnik join Tony Mangino to discuss the evolving landscape of TEM services and […]
In this 7-minute episode of Staying Connected, Ben Fox joins Tony Mangino to demystify NaaS and related “as-a-service,” utility-based, network service and pricing models. They discuss the confusing marketing suppliers use for NaaS, what customers want from a true NaaS proposition, and the reality of translating network infrastructure into utility-based […]
On this episode of Staying Connected we continue our discussion on the evolution of the low earth orbit (LEO) satellite market and the enterprise use case for these solutions. In this 9-minute podcast, David Lee and Steve Rosen join Tony Mangino to discuss the technical and regulatory factors that make […]
