Skip to Content
October 10, 2025
October 23, 2025
October 27, 2025
October 30, 2025
October 30, 2025
AI is a key driver of innovation in the Contact Center as a Service (CCaaS) space, significantly improving agent efficiency and customer experience. However, when the rate of technology change outpaces the applicable legal frameworks, uncertainties and opportunities for disputes arise. In this 11-minute podcast, LB3 partner Laura McDonald joins […]
Pre-RFP activities are sometimes treated as optional, when in fact they’re among the most strategic actions a sourcing team can take. If you want a high-quality RFP, the work starts long before it’s published. In this 9-minute podcast, TC2 Managing Director Larry York joins Tony Mangino to discuss how to […]
Against the backdrop of the ongoing struggle with the Verizon outsourcing to HCL, enterprise customers are being forced to rethink their supplier support models and partners. In this 7-minute podcast, Theresa Knutson and Brent Knight from TC2 join Tony Mangino to discuss what customers can actually do to manage, escalate, and potentially fix support issues with their strategic […]
Verizon recently notified its customers that it was sunsetting certain legacy voice services beginning on November 1, 2025. In this 5-minute podcast, TC2’s Theresa Knutson joins Tony Mangino to explain the significant cost increases that are now hitting customer invoices in advance of the anticipated sunset date. If you would […]
It’s been over two years now since Verizon and HCL announced their strategic partnership, which included Verizon retaining its sales function, solutioning, and customer acquisitions, and HCL taking over Verizon’s post-sale implementations and ongoing customer support. In this 9-minute podcast, Theresa Knutson and Brent Knight from TC2 join Tony Mangino […]
Taxes, fees, and government surcharges on enterprise wireless services are at a record high, comprising upwards of 30% of the average taxable portion of a typical monthly bill. In this 8-minute podcast, Frank Zagrodnik and Tony Mangino from TC2 do a deep dive on the fine print of your wireless […]
October 10, 2025
October 23, 2025
October 27, 2025
October 30, 2025
October 30, 2025
