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Media Center

Minimizing the Pain of Forced Service Migrations

  • CCMI White Paper
  • 2/2013
  • Hank Levine

The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users.  The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression and Acceptance – though to be honest I’ve seen more denial and anger than acceptance.

It doesn’t have to be that way.  You can avoid the worst by trading passivity for action – by planning and taking charge instead of just waiting for the ax to fall.  Here’s how.

CLICK HERE FOR PDF OF WHITE PAPER