Negotiating A More Perfect SLA
Mark Johnston & Justin Castillo
Reading and Negotiating and SLA is about as interesting as copyediting the New York City phone book. Here’s practical Advice on negotiating with Service Providers to get the most from your SLA.
No part of a communications service agreement is harder to negotiate than the SLA. One reason for this is that customers and carriers have divergent expectations and perceptions that create tensions between the two parties.