Minimizing the Pain of Forced Service Migrations
CCMI White Paper
The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users. The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression, and Acceptance – though to be honest, I’ve seen more denial and anger than acceptance.
It doesn’t have to be that way. You can avoid the worst by trading passivity for action – by planning and taking charge instead of just waiting for the ax to fall. Here’s how.