Minimizing the Pain of Forced Service Migrations

CCMI White Paper
Hank Levine

The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users. The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression, and Acceptance – though to be honest, I’ve seen more denial and anger than acceptance.

It doesn’t have to be that way. You can avoid the worst by trading passivity for action – by planning and taking charge instead of just waiting for the ax to fall. Here’s how.

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