Finessing On-demand Software Deals
How to mitigate risk when getting your software on tap.
Marc Lindsey and Joaquin Gamboa
If — or more likely when — your company considers on-demand software or software as a service (SaaS), it will have to wrestle with many businesses, legal and technical issues in the process of selecting a provider and negotiating a service agreement. Many of these issues are common to most technology transactions. There are several, however, that heighten the risks associated with entering into on-demand software agreements. These factors fall into three broad categories: performance, security and data handling. Here is some information to help you deal with these key risk factors during the SaaS vendor evaluation, selection and negotiation process.