AT&T Issues Withdrawal of Service Matrix
Deb Boehling & Janis Stephens.
AT&T Gives a Hint on When it Plans to Discontinue Key Voice Services
Many Enterprise customers understand the dangers of the carriers’ online terms and changes to them, but few have time to keep up with it all. A recent move by AT&T demonstrates the importance of keeping abreast of the changes.
In early December, AT&T added a “Withdrawal of Service Matrix” to the General Provisions of its Business Service Guide. The table identifies services that AT&T will cease to offer sometime in the (likely near) future, even to current customers of the service.
AT&T tries to soften the blow, but its efforts are ham-handed.