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7 reasons IT services deals fail – and how to resolve disputes

In the world of IT and telecom services, deals occasionally break down.  When this happens, the customer-supplier relationship is sorely strained.  Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction. 

This article highlights common causes of these failed relationships and discusses approaches and strategies that can help fix broken deals.

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Reprinted with permission.  © IDG Communications, Inc., 2019.  All rights reserved.

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