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Billing Terms that Improve Your Bottom Line – Part 2

Critical Terms to Support Billing Reviews and TEM Services –  When negotiating ICT deals, terms to address billing reviews and audit rights are often overlooked by enterprise buyers.  Yet, telecom billing is fraught with errors, and failing to include adequate time frames for disputing charges and auditing invoices could prevent […]

Billing Terms that Improve Your Bottom Line – Part 1

In this 7 minute podcast, Theresa Knutson and Julie Gardner, leaders of TC2’s contract compliance and optimization practice, discuss with TC2’s Joe Schmidt the contract terms that you can negotiate to help you save some money on your ICT services.  This is part one of a two-part podcast series and […]

The Impact of the Calero and MDSL Merger

On November 19, Calero and MDSL, two pretty significant Telecom Expense Management (TEM) companies, announced plans to merge.  The deal is being led by Oak Hill and Riverside Partners and is expected to close in late Q4 of this year or early Q1 of 2020. Listen to this 6 minute […]

Common Problems and Opportunities with your Network Transport Expenses – Part 2

In this podcast, TC2’s Theresa Knutson and Julie Gardner, leaders of TC2’s contract compliance and optimization practice, continue their discussion with Joe Schmidt about some common problems and opportunities enterprises face with network transport expenses. Listen to this 9 minute podcast as Theresa and Julie describe how billing disputes are […]

Common Problems and Opportunities with your Network Transport Expenses – Part 1

Enterprises face many increasingly complex issues trying to manage network transport expenses.  The issues range from how to process credits, dispute charges, and manage internal Telecom Expense Management and Accounts Payable processes, and as service providers slash account teams the responsibility for resolving these issues has been pushed back to […]

Optimizing the End-User Experience – part 2

In part two of our podcast about optimizing the end-user experience, we take a look at the possible tools, technologies, and services that are now available to this end.  In particular, we examine the use of Cloud-Exchange service providers and Infrastructure Management solutions in the enterprise. Listen to this 8 […]