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October 10, 2025
June 3, 2026
June 17, 2026
A supplier discount or individual price point is not the same thing as a market benchmark. In complex enterprise technology deals, a proposal can look competitive on the surface, but major cost, commitment, flexibility, and contract risks are often left untouched. Enterprise customers need to understand not only whether the […]
The Supreme Court recently ruled on a case involving forfeiture orders assessed against AT&T and Verizon for failing to safeguard customer location information. The FCC forfeiture orders totaled over $100 million in combined penalties. In this 10-minute episode of Staying Connected, Tony Mangino is joined by LB3 partner Steve Rosen, […]
The latest Gartner Market Guide for Telecom Expense Management Services makes clear that TEM is no longer just about invoice processing, inventory and dispute management, or wireless optimization. The category is expanding into broader technology expense management, cloud, SaaS, UCaaS, IoT, utilities, and even emerging areas like AI license sprawl […]
If your company relies on call centers to support your customers, you’ll want to listen to this podcast. The Federal Communications Commission just put out a sweeping proposal to require the significant onshoring of non-US based call center operations and the implementation of new customer service standards, such as English […]
Organizations invest a significant amount of time and resources conducting major RFPs, renegotiations, and technology transformations. The project delivers meaningful improvements on deal commercials, cost reductions and operational gains. However, once the deal is done and everyone goes back to their “day jobs”, a surprising amount of the value starts […]
When a supplier relationship is broken, performance is poor and expected outcomes are not being delivered, customers don’t need more noise, they need more structure. They need to understand what is broken, what outcomes matter most, and what leverage they have to resolve the issues. Sometimes the right answer is […]
October 10, 2025
June 3, 2026
June 17, 2026
