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Enterprise customers beware: What’s in your contract may not determine what happens with your actual service. No Jitter (www.nojitter.com) Justin Castillo Service guides and other Internet-based agreements that “supplement” a customer’s contract are among the most challenging aspects of network services agreements. They allow carriers to change existing provisions unilaterally […]
Resolve to take these steps to strengthen your hand when dealing with the carriers. No Jitter (www.nojitter.com) Justin Castillo The New Year offers a chance to work on curing bad habits and to develop some good ones to replace them. In that spirit, here is a list of resolutions that […]
What’s AT&T Dedicated Access Going to Cost You? More Than You Think Voice Report D.E. Boehling and Theresa Knutson Telecom carriers raise rates to make more money. But how can they do that in a tough market in which they face competitive pressure to reduce rates? They imitate the airlines. […]
TC2 Blog Andrew Brown Last week, the Federal Communications Commission officially announced that the Universal Service Fund contribution factor – the percentage surcharge that appears each month as a line item on your bills for telecom services – would be set at an all-time high of 17.9% for the first […]
The Voice Report, (Vol. 32, No. 38) Hank Levine This special FAQ issue of Voice Report is written by Hank Levine, a partner at Levine, Blaszak, Block & Boothby, LLP, in response to their recent finding of a major change in AT&T’s pricing strategy for its ACCU-Ring® service. ACCU-Ring® is […]
Lodging Magazine (www.lodgingmagazine.com) Kevin DiLallo, Marc Lindsey, David Rhode Deploying wireless Internet access in a hotel is hardly a novel concept, but are you making the most of the technology? And are you aware of the potential pitfalls of deploying a wireless local area network (or “WLAN”) at your properties? […]
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