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Fighting Back-Billing
No Jitter blog, January 30, 2008

Year End Review and Predictions for 2008
No Jitter blog, January 16 2008

Wireless Carriers to Enterprise Customers: We Never Promised You a Rose Garden
Business Communications Review December 2007

Comparing Apples to Marshmallows and Other Tales of MPLS
Business Communications Review November 2007

Price Gouging and Competition in the Special Access Market
Business Communications Review October 2007

The Deadly Sins of Carrier Billing and Dispute Resolution
Business Communications Review September 2007

How the BOCs Work Washington and Why it Matters
Business Communications Review August 2007

The Seven Deadly Sins of Telecom Procurements
Business Communications Review June 2007

Getting Refunds of Illegally Collected Federal Excise Taxes
Business Communications Review, May 2007

The Market a Year After the Mergers
Business Communications Review, April 2007

Finessing On-demand Software Deals
Marc A. Lindsey and Joaquin Gamboa Computerworld, 09/11/06

MPLS’ Impact on International Sourcing
Deb Boehling
Business Communications Review, April 2006

The Post-Merger World: A Market Assessment and Survival Guide

Convergence is Coming – It’s Time to Prepare
Justin Castillo and Hank Levine
IT Architect November 2005

DWDM: It’s Not Just For Carriers Anymore
Deb Boehling
Business Communications Review, July 2005

Negotiating Enterprise Wireless Agreements
Kevin DiLallo
Business Communications Review, June 2005

Hank Levine & David Rohde on Protecting Enterprise Customers After the Telecom Mega-Mergers
Hank Levine & David Rohde
Business Communications Review, March 2005

Liability Issues in a VoIP Environment
Colleen Boothby
Business Communications Review, February 2005

Key Regulatory Developments for Enterprise Customers
Jim Blaszak and Colleen Boothby
Business Communications Review, January 2005

Negotiating a More Perfect SLA
Mark Johnston and Justin Castillo
Network Magazine, 11/1/04

Negotiating Managed Network Contracts
Deb Boehling
Business Communications Review, November 2004

Smart Contracts Make Smooth Flights
Justin Castillo
Network World, 07/12/04

You can do Something about the Growing Universal Services Burden
Jim Blaszak
Businesss Communications Review, July 2004

Wrangling for a Refund
David Rohde and Stephen Rosen
Network World, 04/12/04

VOIP and Your Telecom Contract
Laura McDonald and Hank Levine
Network World, 04/05/04

Headaches, Hassles and Hurdles: Telco Management Pain Points in the Enterprise
Michelle Hankins
Billing World, January 2004

Enterprise Report Card on MCI
Hank Levine
Business Communications Review, June 2003

The Long Distance Carriers' Service Guides: The Rules Have Changed
Janine Goodman, and Jim Blaszak
Business Communications Review, November 2001

Negotiating International Telecom Deals
D.E. Boehling and Hank Levine
Business Communications Review, June 2001

Negotiating Telecommunications Contracts
Ellen G. Block & Hank Levine
Business Communications Review, March 2000