The Deadly Sins of Carrier Billing and Dispute Resolution

The process is grotesquely one-sided, but there are a few measures you can take to even things up
Business Communications Review
Hank Levine and Jim Blaszak

In July we wrote about the seven deadly sins of carrier pricing and commitment terms. This month we thought we’d mix metaphors and take a look at two other horsemen of the carrier boilerplate apocalypse – billing and dispute resolution. There’s nothing new about these, but they are worth mentioning because generations of buyers have focused on negotiating price but ignored payment terms – only to learn, to their regret, that the carriers’ boilerplate agreements and service guides are grotesquely one-sided in this area. Here are some of our “favorites.”

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