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Verizon Rapid Delivery – Not SO Fast
CCMI
Laura McDonald & Deb Boehling
How Rapid Delivery works, the services it impacts and, most importantly, the steps you should take if you do business, or are thinking of doing business, with Verizon.
Long delivery times are among customers’ biggest complaints about their telecom vendors, so Verizon’s “rapid delivery” automation platform is sure to catch the attention of enterprise users. It’s supposed to drive faster quoting, contracting, ordering and provisioning, and more accurate billing. What’s not to love?
A lot, actually, if you are an enterprise customer who understands that price is more than just a number and likes to negotiate appropriate terms when contracting for network services. Fast is good, but it’s not synonymous with value, especially when accompanied by hidden terms and higher fees for mission-critical services. And there is little evidence that Verizon’s approach is actually yielding better, more quickly deployed and more efficient services for customers.
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